Uptick Accredited Partner Training & Support

Drive Efficiency. Reduce Admin. Maximise ROI.

Uptick is the most powerful software solution for Essential Safety Measures (ESM) companies.

But with constant updates, complex features, and limited time to keep up, most teams are only scratching the surface of what it can do.

That’s where I come in..

I’m Jess Henderson—an Accredited Uptick Partner, former Uptick Exec, and ESM Operations Leader with over 10 years’ experience on both sides of the fence.

Through OnTrack ESM, I offer hands-on, face-to-face training and expert consulting that helps you:

  • Embed Uptick deeply into your business

  • Train your team in best-practice workflows

  • Reduce admin overhead and double handling

  • Unlock the latest features and updates

  • Make smarter, data-driven decisions

What’s the problem?

Too often, the person teaching Uptick internally is someone who learned it years ago—and hasn’t kept up with new best practices. That means new staff are learning outdated methods, and you’re missing out on better, faster ways of working.

On top of that, most ESM companies simply don’t have the time or capacity to continually train and retrain team members. The result? You’re over-reliant on senior staff, losing hours in admin, and underutilising a very expensive tool.

Real training. Real outcomes. Real efficiency.

Here’s your solution!

Interactive group workshops

Our classroom-style 3 hr workshops (capped at 10 attendees) are designed to give your team clear, confident knowledge of how Uptick applies directly to their role. We teach real-world workflows, the latest updates, and best-practice strategies to help them work smarter and faster.

Current workshops on offer:

  • Intro to ESM

  • Uptick Basics

  • Advanced Admin

  • Technician Training

  • Leadership: Maximising Profitability

  • Leadership: Insights & Reporting

Targeted Operational Support

Led by someone who’s worked in the trenches of ESM Operations, this service is built to deliver more than just recommendations, but to deliver results. Remote or on-site, this support goes beyond surface-level fixes to help you simplify systems, redesign workflows, and lift team performance.

  • In-depth reviews of your internal processes

  • Redesign and implementation support to streamline systems

  • Practical strategies to improve staff productivity and workflow consistency

  • Enhanced visibility over profit margins, task allocation, and operational bottlenecks

  • Data import/export support

  • Min 1-day up to long-term project partnerships available.

Feature updates & workflow tips

We regularly share free tips, tricks, and real-world strategies to help you make the most of new Uptick features—without the overwhelm. These insights are shaped by common questions and feedback from our clients and workshop attendees, so the advice is always grounded in practical, everyday use.

  • Bite-sized updates on new Uptick features and how to apply them

  • Free lunchtime Q&A sessions tackling real user challenges

  • Actionable insights you can implement immediately, not just theory

  • Educational content tailored to audience questions—shared through our workshops, LinkedIn, and email updates

Why work with On Track ESM?

We’re not just about showing you how to use a function. We’re about helping your team apply it in a real, practical way that fits your workflows.

  • Every OnTrack ESM trainer has real-world experience in the day-to-day operations of ESM companies—we’ve led teams, delivered projects, and solved the same challenges you’re facing

  • We don’t just know Uptick—we know how to embed it within your business to drive practical, measurable outcomes

  • Our approach is grounded in operational know-how, not just software walkthroughs—we align features with the bigger picture of team performance and business goals

  • Whether we’re training your admin, field staff, or leadership, our goal is to maximise the impact of your investment with relevant, realistic application

  • We meet you where you're at—offering honest, expert guidance that reflects your workflows, your team structure, and your strategic goals

  • Because we’ve worked inside ESM companies, we understand how one aspect of Uptick impacts the entire system—and how to align it to your bigger picture, not just a list of features!

Testimonials

  • “Jess was instrumental in enabling us to transition from Firemate to Uptick. She supported with migrating our data to work most efficiently for our workflows. She supported the Leadership, admin and tech teams and developed extensive training documentation to ensure we're set for continued success. She is a very clear communicator and really took the pain out of a huge period of change for us! Super grateful for her support.

    Steven Kristinof, Leemark

  • 5 star, 5 star , 5 star!! We engaged Jess to conduct a review of our operations and processes within the service division of our business. We were able to achieve so much within a short period of time and I can finally get some of my time back again! Jess was very professional, responsive, always kept me updated and was super easy to work with. We are grateful for her efforts and look forward to continuing our relationship. Well done Jess, keep up the amazing work!”

    -Husein Fattal, Paramount Fire Protection

  • “My goodness Jess, you have been a TREMENDOUS help in assisting us to learn more about the use of our newly implemented software. You are a highly professional person, demonstrating a high level of knowledge about the industry and how it works, whilst also sussing out how we were trying to work. We received links to information including follow-up to ensure that we understood and didn't need further assistance. Working with you has also been like working with a friend as you are also approachable and keen to assist. I would highly recommend Jess to anybody needing help in their organisation whether it is to do with a software that she is aware of, or commercial business procedures and practices in general.” -Leanne Waters, Bayside Fire

    -Leanne Waters, Bayside Fire

  • “Jess worked for me at Linkfire during a crucial time of growth, she successfully navigated the implementation of Uptick from our previous software provider. She designed clear and successful workflows, completed months of internal training both with the office and field team and led the ongoing improvement and usage of Uptick as our aggressive growth continued and Uptick capacity grew. Highly recommend”

    Alistair Nicoll, Founder & Managing Director, Linkfire Pty Ltd

  • “Jess worked with Compliance Services as Operations Manager over a 3 year period during which time she was instrumental in managing our Uptick workforce management system and implementing systems to run the business more efficiently. I would recommend Jess to anyone needing assistance with there Uptick program.”

    -Wayne Taylor, Owner Compliance Services Australia

  • “Jess was exceptionally supportive to the Uptick team, and provided great leadership over Uptick's operations during the period I was a Non-Executive Director and Folklore the largest investor in the company. We rate her very highly and do not hesitate to recommend her.” -Alister Coleman, Founder, Partner at Folklore

    -Alister Coleman, Founder, Partner at Folklore

  • Jess has been a powerhouse. Having worked with her at Uptick, Jess has always had a customer-first approach. Jess is awesome at understanding operational processes and knowing how to improve them. I highly recommend Jess to my network

    Roi Abraham, Uptick

Keeping you On Track

Why this training exists—and how it’s built to work in the real world.
Hear from Jess on how OnTrack ESM came to life, what makes this training different, and why real-world understanding of ESM operations is at the core of every session.

Our Core Values

  • Built on Best Practice

    We’re committed to teaching not just what Uptick can do—but how to use it to its full potential. Every session is grounded in up-to-date system knowledge and aligned with the latest Australian standards, ensuring your team is learning the right way from day one.

  • Outcomes Over Features

    We don’t just walk through system steps—we build understanding. Our sessions focus on how Uptick fits within your actual workflows, roles, and day-to-day realities so your team can apply what they’ve learned in meaningful, practical ways.

  • People First, Always

    Behind every screen is a real person doing real work. That’s why we focus on face-to-face learning, human connection, and hands-on support that adapts to your team—not the other way around. Because great systems only work when the people using them are supported and confident.

Contact Us

Want to know more about how we can support your business to get back On Track? We’ll contact you asap about next steps.